Shoppers are voicing their frustration due to a modification that led to listings displaying inaccurate size information.
The popular resale platform has altered its sizing categories for women's and children's garments failing to inform all users about the change.
Digital Channels Response
Countless users and merchants are posting online claiming that product pages now present a different size category versus the original listing due to the recalibration.
Vinted explained the updated approach better aligns with other platforms.
They have suggested members to check their listings and manually change the size where appropriate, causing user dissatisfaction.
Sizing System Modifications
Previously, the sizes had both one number and one letter, such as S/8 or M/10.
The revised method features an alphabetical indicator and numerical range like S/UK 8-10.
For certain items, the measurements have been reclassified - for example a size L used to be a 12 but is now a UK 16-18.
Shopper Stories
A fashion influencer, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Another user, based in Glasgow, explained products she uploaded on Vinted with size 14 labels were displaying on the service as size 20–22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she stated.
Manual Updates
Charlotte Lunn, located in England, stated she felt frustrated because the modification necessitated personal updates the sizes on "every single listing".
"Personally, this is quite irritating, since I have chronic health issues and Vinted sales have been crucial after experiencing income reduction," she explained.
Platform Context
The platform boasts over 100 million shoppers, with 18 million British users.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This represents another occasion that an unexpected update within the service has received backlash: last year, the platform withdrew an update regarding delivery choices after backlash from users.
